To whom should resident requests for service be made?
Requests should be made to the Building Manager, not directly to the Board of Directors, other Corporation employees, contractors, or a contractor’s employee. The Building Manager is available Monday through Thursday between 9:00 – 5:30. The Building Manager is not available on holidays. The Building Manager can be contacted by sending an EMAIL to manager@aquitaniaonthepark.com. If urgent, please call 773-561-5322.
What hours are the maintenance services available?
Maintenance services are available weekdays between the hours of 8:00 a.m. and 4:00 PM. Holidays are excluded. If an emergency arises, notify the individual on duty at the front desk or call 773-561-2928. They will get in touch with the appropriate parties to handle the emergency. Requests or needs for non-emergency service outside of service hours for any work normally provided will be assessed to the Shareholder(s) in an amount that reflects the difference in cost between a contractor’s regular rate and his after-hours or holiday rate. If the resident requests after-hours service which is normally provided only at the individual Shareholder(s) expense, the Shareholder(s) shall be liable for the full cost of such services, as billed by the contractor.
How are services requested by the maintenance services?
A work order needs to be submitted to the maintenance services. Routine requests for information may be directed to the Front Desk attendant or you can fill in a maintenance request form on Corporation’s website. If the services are not provided by the maintenance services, a fee will be accessed. The fee schedule is at the end of House Rules and Regulations which is on the Corporation’s website. You may also access it directly here.
Examples of services that fees will be accessed are:
Replacing j-bends and traps in kitchen and bathroom
Replacing batteries in smoke detectors
Replacing light bulbs
Replacing flush valves, flappers, and handles for Tank type toilets
Replacing shower heads
Maintenance Services will not:
Replace or install plumbing fixtures (i.e. faucets, toilets)
Light fixtures or switches
Work on appliances
When does the mail arrive each day?
The arrival of the mail is dependent on the United States Post Office and weather. Once it arrives, the front desk will sort the mail. The mail should be available early to midafternoon.
Where should complaints be submitted to?
All complaints, except those requiring immediate attention, must be submitted to the Building Manager in writing. Complaints that require immediate attention may be telephoned to the Building Manager or front desk if the Building Manager is not available. If an issue does arise concerning another Shareholder, the Shareholder should contact the Building Manager concerning the issue instead of contacting that individual.
When do the Committee and Board meetings occur?
The meetings are on the Corporation’s website calendar at the following location Building News — The Aquitania (aquitaniaonthepark.com) or on the credenzas in the lobby. The Shareholders and non-shareholders may attend the committee and Board meetings. If a Shareholder or non-shareholder would like to request a topic be added to the Board of Directors’ meeting agenda, they will need to contact the Building Manager through sending an EMAIL to manager@aquitaniaonthepark.com. The Board will always be in control of the agenda. If they feel the topic is not relevant, productive or in the best interest of the building, the topic will not be added to the agenda.
When are assessments due?
Each Shareholder must make a payment for their monthly assessment on or before the first day of each month. If the assessment is not received by the fifteenth of each month or on the next business day if the fifteenth falls on a Saturday, Sunday, or holiday, it shall be considered delinquent. A late fee shall be assessed to a delinquent account in the amount of equal to 10% of all unpaid assessments and electric bills each month. Partial payments shall be first applied to the oldest charges on the account.
Who is allowed in the building?
A resident should not open the front door for an individual waiting to get in, the Front Desk attendant will let the individual in. A resident may not know all the individuals that live in the building.
A resident cannot provide their building keys to non-resident. The unit keys can be provided to non-residents at the resident’s risk. If a non-authorized individual has entered the build, the front desk attendant needs to be contacted so appropriate actions can be taken.
Who has access to units?
Only people that will have access to a unit are Shareholder, non-shareholder resident or authorized Building personnel. When neither the Shareholder nor non-shareholder resident is in the unit, no one can enter the unit without written permission of the resident, except authorized Corporation employees in case of emergency. Written permission must be left with the Front Desk attendant. Additionally, non-residents must sign in before going to a Shareholder or non-Shareholder’s unit.
When can deliveries be made?
Deliveries will be restricted between 5:00 PM and 8:00 AM except for food and pharmacy deliveries. A large delivery (i.e., appliance, furniture) needs to be coordinated with the Building Manager. The freight elevator must be used for large deliveries. These deliveries are permitted between 8:30 a.m. and 5:00 PM Monday through Saturday except for holidays.
Is the resident required to carry insurance?
The resident is required to provide coverage of $100,000 with a deductible amount not exceeding $2,500 to cover the unit. The insurance must cover damage caused by the Shareholder, non-shareholder, residents of the Shareholder, sublessees of Shareholder, and pets, guests, employees, and agents of the Shareholder, non-shareholder residents, and sublessees.
Shareholders need to provide the building manager with the insurance declaration page of their policy before/atSS closing and each year at renewal.
When can moves into or out of the building be done?
All moves must be coordinated through the Building Manager so that the freight elevator can be reserved, and security obtained. All moves should be planned for Monday through Saturday between the hours of 8:30 a.m. and 5:00 PM. Holidays are excluded. A move-in fee will be assessed. The fee schedule is at the end of House Rules and Regulations which is on the Corporation’s website at Documents — The Aquitania (aquitaniaonthepark.com). A Certificate of Insurance must be provided directly to the Building Manager at least 3 business days in advance of the requested move-in date. You can access the COI requirements here.
Cartons and other materials used in a move must be disposed of promptly and properly. All cartons and boxes are to be collapsed and left in the service hall at the ground level service entrance.
Who needs to be notified of extended absence?
Any resident planning an extended absence from the Building should notify the Front Desk attendant in writing and provide a method of contacting the resident or someone authorized to act in the absence of the resident in the case of an emergency. Additionally, instructions for the mail and deliveries in their absence must also be given to the Front Desk attendant. Only people authorized in writing to have access to the apartment will be allowed past the lobby, even if the resident has given that person a key to the apartment.
Are signs, advertisements, etc. allowed to be placed on windows for outside viewing?
Residents are not allowed to adhere any signs, pennants, notices, pictures, etc. on the windows for outside viewing. This includes open house and for sale signs. Additionally, these signs are not allowed in the common areas.
What are the Shareholder’s responsibilities within the building to maintain?
Floor coverings, wall coverings, apartment locks, draperies and window shades, appliances, air conditioning equipment, electrical fixtures, furnishings, and interior decorating are the property of the Shareholder, and the Shareholder is responsible for the care, custody, maintenance, repair, upkeep and replacement of such property.
What are the Corporation’s responsibilities within the building to maintain?
The Corporation provides maintenance and repair of the in-the-wall water, sewer, gas and electrical lines during business hours only. The Corporation is responsible for maintaining these operating systems and the original equipment fixtures attached, such as toilets, cast iron radiators and water valves. The Corporation is also responsible for windows, storm windows, common area locks and doors that join common areas of the Building. The Shareholder is responsible for all damage due to their or their guest’s neglect or actions that otherwise be the responsibility of the Corporation.
Where is garbage placed for pickup?
Non-recycle garbage should be placed In the service hall by each unit for pickup. Anything that resides in the service hall will be assumed to be trash. Garbage will be picked up from the service halls Monday through Saturday. Recycle material should be taken downstairs on the freight elevator. All cartons and boxes are to be collapsed and left in the service hall at the ground level service entrance.
How many pets can a resident keep in their unit?
Two pets are allowed per unit. This limitation does not apply to small birds, fish, or animals kept in a cage/aquarium. If a resident has more, they must get written consent from the Board of Directors.
Which elevators can be used for a pet?
The freight elevators are used to transport pets unless a Shareholder has authorization from the building management office, to use a passenger elevator instead of a service elevator due to physical limitations, and/or when the service elevator is out-of-service. Any resident transporting a pet on a passenger elevator must use a non-occupied elevator. The Front Desk attendants have a list of approved individuals
What are the guidelines for remodeling?
The Construction Guidelines must be followed. The document resides on the Corporation’s website at www.aquitaniaonthepark.com/documents. You can access it directly here. All requests should be submitted to the Building Manager in writing.
Can a resident use their own contractor for their remodeling project?
A resident can use their own contractor if they are licensed and properly insured. The guidelines are in the Construction Guidelines document on the Corporation’s website at www.aquitaniaonthepark.com/documents. You can access the document directly here.
What is the process for service interruption during a remodeling project?
Remodeling requiring temporary interruption of any Building service (water, gas, etc.) must be scheduled with the Building Manager no fewer than seven (7) days in advance.
When can construction be done in a unit?
Construction is permitted between 8:30 a.m. and 5:00 PM. Monday through Friday and Saturday from 10:00 AM until 5:00 PM. Construction noise and/or construction-related use of the service elevators is strictly prohibited on Sundays and holidays.
Can a resident park in the loading zone or driveway?
Residents or guests may leave their cars in the Loading Zone on the South (Argyle St.) side of the Building for 15 minutes. Each vehicle must have its hazard lights on. Vehicles left over 30 minutes may be towed
All vehicles parked in the driveway must be registered with the Front Door attendant. The driver must leave a cell phone number and be willing and able to move the car on five minutes' notice if necessary. Vehicles which are not registered and vehicles which are not promptly moved when requested may be towed. All vehicles parked more than 30 minutes or more will be charged. The charge can be found in the fee schedule at the end of House Rules and Regulations which is on the Corporation’s website. You can also access it directly here. The vehicle must be pulled over as close as possible to the left or right side.
Parking is not allowed between 7:00 AM and 3:00 PM on Monday through Friday (except holidays), without approval from the building engineer. Vehicles parking during these hours without approval from the building engineer including vehicles parked overnight and not removed by 7:00 AM, may be towed.
Where can bicycles be stored?
Bicycles are to be stored only in the bicycle room located on the ground floor of the Building. Bicycles are not permitted in the lobby, the service doors should be used for entry/exiting the building. Bicycles cannot be stored or chained to the other common areas of the Building including the fence around the yard.
Where does a resident place furniture or other appropriate items in their entry way to the unit?
Shareholders sharing a common entry way may, by unanimous consent, place furniture and other appropriate items in the entryway. This is limited to two items per unit touching the floor. No personal clothing, shoes, boots, toys, etc. are allowed at any time.
How does a resident dispose of furniture or large objects?
Bring the items downstairs to the ground level and place them next to the dumpsters. There will be an extra charge to haul away. For mattresses and box springs, they MUST be wrapped in plastic cover.
Why is a resident’s RCN cable not working?
Majority of questions are related to error messages received and the shareholders do not understand what the message means. Most problems can be solved with unplugging the power on the box for 10 seconds. If that does not work, a service call should be placed with RCN.
What should a resident do when a water leak occurs?
Front desk should always be contacted (even in the middle of the night). The engineer will make the determination if the issue is the responsibility of the corporation or shareholder.